Ejiro is your AI sales agent. On your website, Ejiro takes a shopper from their first question to a paid order, day and night, so you close more sales without typing a word.
What Ejiro does on your website
- Finds what they want, even from a photo they send, and shows the products, stock and reviews.
- Fills the bag and sorts out delivery or pickup in the chat.
- Takes the order and the payment: a one-time transfer account in the chat, your checkout, pay on delivery where you allow it, or a part payment where you offer one.
- Negotiates when you let customers negotiate, never below your last price.
- Uses your loyalty points, referrals and Spin to Win when you have them on.
- Follows up by WhatsApp or SMS when a shopper goes quiet, leaves a bag or doesn't pay.
- Brings you in when a shopper needs a person.
Set up Ejiro on your website
Ejiro is on your website on every plan. To check it or change how it sells:
- In the sidebar, open Ejiro › Settings.
- Under Where Ejiro sells, make sure Website is on.
- Under How Ejiro sells, turn on Take orders and payment.
- Open Ejiro › Train and use Test Ejiro to chat as a shopper would. Test chats are free.
New to Ejiro? Tap Set up on Ejiro › Overview to go through each group, then Launch Ejiro. If you've renamed Ejiro, the menu shows your name.
Settings that close more sales
- Personality: Name, Ejiro is (a woman, a man or Assistant), Greeting, Brand voice, and how Ejiro refers to you.
- How Ejiro sells: Take orders and payment, Customers can negotiate (then Last price, Patience, Hold an agreed price for and Discount codes on negotiated prices), and the “Help me choose” button on product pages.
- When Ejiro needs you: Send website customers to WhatsApp adds a Chat with human link to the chat when your store's location has a phone number. App and push alerts tell you too.
- What Ejiro follows up on: Quiet chats, Abandoned bags, Unpaid orders and After a purchase, plus A gift on the last reminder and Most a day.
What it costs
Every plan includes Ejiro chats each month, reset on the 1st:
- Basic: 100 chats
- Growth: 300 chats
- Scale: 1,000 chats
A chat is one shopper's conversation with Ejiro. After 24 hours of quiet, a returning shopper starts a new chat. Past your plan's chats, each new chat is ₦100 from your wallet.
- Chats during your trial are free.
- A chat where Ejiro only hands the shopper to you doesn't count.
- You're told when you've used 80% and 100% of the month's chats.
- Follow-ups are free on WhatsApp, Instagram and Facebook, and ₦8 per SMS.
When your wallet can't pay
Once the month's chats are used, a new chat needs ₦100 in your wallet, within your daily service limit. If it can't be paid, Ejiro steps back: the shopper is told Ejiro isn't available, with a link to your WhatsApp when Send website customers to WhatsApp is on. You get a notice to top up, and Ejiro picks up again once your wallet can pay. See Understanding wallet service charges for how your wallet pays.