Reviews are one of the most powerful trust signals on your store. When a potential buyer sees that real people bought and liked your product, they're far more likely to buy too.
How reviews work
After a customer receives their order, they can leave a review on the product page. Reviews include a star rating (1-5) and an optional written comment.
Where reviews appear
Reviews show up on the product page in a dedicated reviews section. The average star rating and total review count also appear near the product title, giving customers a quick trust signal without scrolling.
Moderating reviews
You can manage reviews from Content → Reviews in your dashboard. Approve, hide, or respond to reviews. Responding to negative reviews professionally can actually build more trust than having only 5-star ratings.
Getting more reviews
Set up a post-delivery automation to ask customers for a review a few days after they receive their order. A simple WhatsApp message like "Hope you love your [product]! Mind leaving a quick review?" works well.