Not all your customers are on WhatsApp (rare, but it happens), and SMS has a near-100% open rate. Here's how to set it up.
Activating SMS
Go to Settings → SMS to enable SMS messaging. Once activated, SMS becomes available as a channel for automations and broadcasts.
When to use SMS
- Order confirmations — quick confirmation that payment was received
- Delivery updates — "Your order is on its way!"
- Flash sale alerts — urgent, time-sensitive promotions
- Abandoned bag reminders — as a fallback when WhatsApp isn't available
SMS costs
SMS messages have a per-message cost that varies by provider and volume. Check your SMS settings for current rates.