Staying on top of orders is critical — you need to know the moment an order comes in, and your customer needs to know their money didn't disappear into thin air.
Your notifications
When a new order comes in, you're notified via:
- Push notification — instant alert on the mobile app
- WhatsApp — if connected, you get the order details on WhatsApp
- Email — a summary email for every new order
- Dashboard — new orders appear in your Orders list with a badge
Customer receipts
After payment, customers receive an automatic order confirmation. You can also send a receipt manually from the order detail page via WhatsApp.
Status update notifications
If you've set up automations, customers are automatically notified when their order status changes — shipped, out for delivery, delivered. This reduces "Where is my order?" messages.
Customizing notification messages
Edit the text of each notification from Automations in your dashboard. Personalize with variables like the customer's name, order number, and product details.