When customers place orders, they appear in your Orders section. Here's how to manage them.
Order statuses
Orders flow through these statuses:
Pending → Processing → Shipped → Delivered
An order can be Cancelled at any point in the flow.
Payment statuses
Separate from order status, each order has a payment status:
- Paid — payment confirmed
- Pending — waiting for payment (e.g., Pay on Delivery orders)
- Partial — partial payment received
- Declined — payment attempt failed
- Refunded — payment was returned to the customer
Creating orders manually
For phone or WhatsApp sales, you can create orders manually from the Orders page. Select the customer (or create a new contact), add products, and choose the payment method.
Sending receipts
Send order receipts to customers via WhatsApp directly from the order detail page.
Finding orders
Search orders by order number, customer name, or phone number using the search bar at the top of the Orders page.