Your Inbox is the central hub for all customer conversations. Whether a customer chatted with Ejiro, submitted a form, or sent a message — it all lands here.
Accessing your Inbox
Click Inbox in your dashboard sidebar under Sales Channels. You'll see a list of all conversations, with the most recent at the top.
Types of conversations
- Ejiro conversations — chats between customers and Ejiro on your storefront
- Form submissions — messages from web forms
- Manual messages — notes you or your team added
What you can see
Each conversation shows the full chat history, the customer's contact details, and any products they discussed or viewed. This gives you full context before responding.
Taking action
From a conversation, you can:
- View the customer's profile and order history
- Send them a WhatsApp message
- Create an order for them manually
- Add notes for your team