As your store grows, you'll get more messages. Here's how to stay organized and make sure nothing falls through the cracks.
Filtering conversations
Filter your Inbox by:
- Unread — conversations you haven't opened yet
- Ejiro chats — only storefront AI conversations
- Form submissions — only web form entries
Archiving conversations
Once you've handled a conversation, archive it to keep your Inbox clean. Archived conversations are still searchable — they just don't clutter your main view.
Team visibility
All team members with Inbox access can see the same conversations. This means if you're busy, someone else on your team can pick up the conversation without the customer having to repeat themselves.