Ejiro is flexible — you can shape its personality, knowledge, and behaviour to match your brand.
Brand voice
In the Ejiro settings, describe how you want Ejiro to communicate. Examples:
- "Friendly and casual, use Nigerian English and pidgin occasionally"
- "Professional and polished, like a luxury brand concierge"
- "Warm and encouraging, like talking to a friend who happens to be an expert"
Custom instructions
Give Ejiro specific rules for your store:
- "Always mention that we offer free delivery in Lagos"
- "If someone asks about returns, direct them to our return policy page"
- "Never recommend products we've marked as inactive"
- "For bulk orders above 10 units, tell the customer to WhatsApp us directly"
Greeting message
Set the first message customers see when Ejiro opens on your storefront. Make it warm and helpful — something like "Hi! I'm here to help you find exactly what you need. What are you looking for?" works well.
What Ejiro knows
Ejiro automatically knows your product catalog, prices, FAQs, and store policies. The more information you put into your product descriptions, FAQs, and custom instructions, the better Ejiro can serve your customers.